23°04′S · 43°35′W — Guaratiba, Rio de Janeiro

I live in two worlds: the precision of systems and the rhythm of nature. That shapes the way I build products. I move across industries, academic research and my own product, always treating UX as a strategic decision — not a final layer.

10+ years in productAB InBev · TIM · CAIXA · CoBlueMaster's student · PPGE/UFRRJFounder · Cyperus · Wish Planner · Já Pensou?!

Between the trail and the screen

/about

I'm from Rio de Janeiro's West Side. That's where I learned the value of democratizing knowledge and how design thinking can create real solutions.

We are made of improvisation and gambiarra — the Brazilian art of making do — but we always find a way to get there.

I was an entrepreneur for seven years before moving into UX Design. Even before that, I applied design everywhere I went, because to me design is problem solving. That origin left a mark: I don't design screens, I design decisions.

Today, in my master's research, I study how to adapt UX methods for micro and small businesses — democratizing my knowledge even further.

Tiago Amorim, arms crossed, smiling

How I think

/principles

P—01

Decision before pixel

Every design is a trade-off. If I can't say what was sacrificed and why, the screen isn't ready yet.

P—02

Start with the means

Effectuation in practice: start from what exists (people, data, constraints) instead of waiting for the perfect scenario.

P—03

Research that becomes action

Evidence only has value when it changes a decision. Insight without consequence is a dead archive.

P—04

Technology as a field tool

AI, code and automation inside the design flow. With a documented method, not as a hidden shortcut.

The journey

/journey

Chapter 06 — 2025 → now

Research + my own product again — Master's in Strategy and Innovation

The road led me back to research. I started a master's in strategy where I could bring together UX, entrepreneurship and innovation, seeking to understand how to adapt UX methods for small businesses. Along the way, Cyperus was born — where theory became product.

// click the trail markers to browse the chapters

Chapter 01 — 2011 → 2015

Strategy and a business lens — Symnetics

I hold a degree in Business Administration and started out in Process Quality before moving into Strategy. At Symnetics (a strategic planning consultancy built on BSC) I learned to diagnose organizations, build cause-and-effect maps and translate strategy into action. The systemic lens I carry to this day was born here.

Chapter 02 — 2012 → 2023

Entrepreneurship with community roots

Together with my wife I created a few businesses: Wish Planner, Já Pensou?! and Agitação Social. Products that helped thousands of people, with a social and community dimension, making decisions with scarce resources. This is where I started applying design in practice — before I even knew that was its name.

Chapter 03 — 2022

Moving into UX Design — Coblue

After seven years as an entrepreneur, I officially entered product design to understand user experience with the same depth I had learned to see business. Coblue is where that synthesis got a name.

Chapter 04 — 2022 → 2024

UX at scale — TIM and CAIXA

Design in highly regulated environments with millions of users. Where I learned that UX process is not bureaucracy: it is a bridge that supports decision-making.

Chapter 05 — 2024 → now

Global platforms — Mouts TI/AB InBev

The challenge was to build a platform from scratch, with a common language for teams in dozens of countries to measure and communicate KPIs. That experience taught me that global scale is not about technology — it is about decisions that survive distance.

Chapter 06 — 2025 → now

Research + my own product again — Master's in Strategy and Innovation

The road led me back to research. I started a master's in strategy where I could bring together UX, entrepreneurship and innovation, seeking to understand how to adapt UX methods for small businesses. Along the way, Cyperus was born — where theory became product.

Featured cases

/cases

// every case follows the same protocol: problem → decision → outcome.
// no made-up metrics. when there is no number, there is a lesson.

CASE—01
SaaSAIEdTech

Research management for Brazilian graduate studies

My own product · From thesis to product

problem

Graduate researchers managing their theses across fragmented tools, with no view of progress and no method.

decision

Being founder, designer, developer and target user at the same time — and building the product entirely with AI as a development pair.

outcome

Live with its first users, with analytics and onboarding systems up and running.

read the full case →
CASE—02
B2CPaymentsMobile Web

problem

Customers with overdue bills wanted to pay via PIX, but the page offered no context or guidance — causing frustration, repeated errors and prolonged delinquency.

decision

A full redesign of the journey with bill details, an isolated PIX code, a post-copy feedback modal and an FAQ grounded in real data — instead of a partial quick win.

outcome

CSAT rose more than 26 percentage points in 3 months. Seven-figure delinquency savings.

read the full case →
CASE—03· under NDA
EnterpriseDataGlobal

KPIs at global scale

AB InBev · Global KPI platform

overview

Operations teams in dozens of countries with no common process to create, approve and track KPIs. The platform brought reliability and speed to results calculation at global scale.

get in touch to learn more →
CASE—04
B2CDesign SystemConversion

A modular cross-product pricing system

TIM · Multi-squad pricing module

problem

Pricing was applied inconsistently by 4 squads, with a 42% rejection rate and constant rework. It became a single modular system, with fixed practices and product-configurable variations.

decision

A modular system, not a rigid template: non-negotiable best practices stay fixed, while content and benefits are configurable per squad.

outcome

SUS 87, 4 squads aligned and 100% cross-product adoption.

read the full case →

Shall we set up a conversation?

/contact
tiago.adesousa@gmail.com

now in guaratiba — --:-- gmt−3 · open to conversations